Frequently Asked Questions
For Our Clients
Why choose Lighthouse?
With over 30 years of experience providing relief veterinarians to the Midwest, we strive to provide the best fit for your clinic.
We want you to take the time away from your clinic that you deserve or need and to rest assured your clients and staff will be well-taken care of.
How much will my relief day cost?
There are three components to our relief fee structure: the daily trip charge, an hourly rate, and a fee for weekends or short workdays.
While we do recommend up to a one hour unpaid lunch be provided for any shift over 5 hours, be aware that should a lunch break be taken this will result in an automatic 7 hour billing.
Additional fees apply for emergency work, relief on holidays, and for clinics located in more remote locations.
What if I need to change or cancel my scheduled relief shift?
Simply call the office as soon as possible to make us aware of the change. For cancellations inside of two weeks from the booking, a $200 cancellation fee is assessed per day as per our policies.
My schedule says 'wait list.' What does that mean?
If you receive your schedule and the day you requested says 'wait-list' it means we currently do not have coverage for your day.
Your request will remain in the queue of requests for that day. If a doctor becomes available, we will send you an updated schedule for bookings outside of two weeks. For bookings within two weeks, we will call you to ensure you still need a doctor.
Can I request the same doctor for all of my relief days?
We are more than happy to make a note of the doctors you prefer. However, we cannot guarantee the same veterinarian for all relief coverage. This is due to the varying job descriptions and required days off for each of our relief doctors.
What is your billing policy?
Invoice periods end on the 15th and last day of the month with invoices being mailed within 10 days. Any invoice past due more than 30 days from the end of the invoice period accrues a 1.5% interest charge per month. Please mail checks to:
124 County Line Road West
Westerville, OH 43082
What if we'd like to hire one of your doctors?
If you'd like to offer employment to one of our doctors, call our office at 614-891-3800 to speak to one of our managers!
Information about our placement fees can be found in our policies.
For Our Associates
How do I become a Lighthouse Veterinarian?
It's easy! Just click here and we will be in touch soon. Let's discuss how becoming a Lighthouse relief veterinarian can help you find your work-life balance again. We have the tools and experience to custom craft the perfect position for you.
How much work can I expect as a Lighthouse relief doctor?
You can work as little or as much as you’d like. Whether you just want extra hours for supplemental income or you’d like full-time work with benefits we can design a job description to meet your needs.
How far and how much am I expected to travel?
This depends on your location and the amount of work you would like to do. Please send us your information on our application page and we will reach out soon to discuss this in more detail.
Are there benefits offered when working for Lighthouse?
For employees who average 30 hours or more each week our benefits package includes: health insurance, paid DEA and state licenses, travel reimbursement, professional expenditures allowance, 401(k), and a company sponsored CE trip to exotic locales!
How do I get paid?
Lighthouse pays our associates twice a month. We bill the clients, and independent of when we receive payment for that work you are guaranteed to receive your paycheck as a direct deposit twice a month.
What do I do if I have questions or concerns while out in the field?
This is one of the great benefits of working for Lighthouse as you are an integral member of our team. When out in the field our friendly Client Service Coordinators are available for policy questions and one of our Veterinary Managers can always be reached for medical advice and support.